Why Select Crisp? Chat 4 Free
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup as well. You will know how to compare live chats and which metrics could be significant for you also. Chat 4 Free
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you might go for one chair for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier programs to observe the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. Chat 4 Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower tier plans and attribute together with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those feature we did not need but would need to pay for. We are pleased to state we believe we have the best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a question or want to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Chat 4 Free