Intro Chat 4 You
There is no reason live chat should not be easy. Chat 4 You
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more prospects.
You are not going to locate anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us take a deeper look into the live chat platform to understand who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within moments of communication through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of shoes that you sell on your site, you understand precisely what to start talking about, and you even have the instruments for creating canned responses for certain parts of your website. Chat 4 You
The obvious beginning to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and following the dialog. Don’t hesitate to change about colors, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the move. By way of example, if you need to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer support is continually managed, as it functions just like texting from the phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with information about the best way to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and on the web site for many programs. Chat 4 You
Pure Chat does not have a free trial. But you don’t want one at all, since the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and support for ten users, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When deciding upon a live chat program, it’s essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big aid teams. Chat 4 You