Introduction Chat A
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the particular tool, and having live chat available on your website is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat A
The Live chat program is much more involved than your average client. You will be able to see every one of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their regional time, working system and much more. Though some of the information will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that seems somewhat old fashioned. It seems like it’s packed with advertisements, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. The other agent can follow the situation and reply within seconds. It is useful when an agent does not possess the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chat A
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you may find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chat A