Overview Chat Again
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat available on your site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Again
The Live chat app itself is a great deal more involved than your average client. You will be able to see every one of those visitors which are on your site at any given time, in addition to their IP address, their own referral source, their regional time, operating system and much more. While some of this info will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site that seems somewhat old fashioned. It looks like it is packed with ads, but it’s just a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between representatives. The other agent can follow the case and reply within seconds. It is helpful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Again
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of additional operators) could be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Chat Again