Intro Chat Agents Are Currently Unavailable
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat which can be found on your own site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Agents Are Currently Unavailable
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their regional time, working system and much more. Though some of the information will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which looks a little old fashioned. It looks like it is full of ads, but it’s just a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Chat Agents Are Currently Unavailable
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Chat Agents Are Currently Unavailable