Why choose Crisp? Chat Alive
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Chat Alive
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly executed search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we really wish to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid plan against the majority of the high tier programs to observe the way the cost scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Chat Alive
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we focused on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier plans and feature with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we did not need but would have to pay for. We are pleased to say we think we got the best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Chat Alive