Background Chat Alive
Giving your software the title of an entire Category of software is rather a bold move. Their name”LiveChat” clearly sends out a message:”we want to shape the market.” We’ll figure out if that’s true. Chat Alive
It is worth noting that unlike other suppliers in this area, LiveChat invoices you a concurrent user. That means one chair may be used by numerous agents, which can be very advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you want more than only four themes and a full discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to discover if the real people and businesses which buy it are really happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your staff to converse to clients and potential clients directly on your websites and in real time.
There are three Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and likely the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You are able to check whether they’re using shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared with a telephone agent. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and assess how to improve your service. Chat Alive
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the platform. For this alone, you acquire a substantial edge over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and lets you get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to supply tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that may be used to spot areas which can be improved and optimized. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you adjust the amount of brokers to cover all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and management such as readily altering any portion of the chat window, both in terms of looks as well as behavior. You can also add your own social media buttons so that your customers can reach your lover page straight from discussion, and also personalize agent profiles not only with names and titles but also with real photos to get the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and service providing you not just an efficient and dependable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code on your websites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or customers, and measuring the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your online business. Chat Alive
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the background she had been requesting a return policy. As he anticipates — she wants to return her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types in her question unaware that Dave can already see what she is writing. As her query is rather a common one, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she gets a URL to the return coverage and a complete explanation of steps she needs to take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed yearly ) Ideal for full-time support staff
Business Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending, solved).
It’s not the cheapest live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would have to look no further. Chat Alive