Background Chat Alive
There’s no motive live chat should not be easy. Chat Alive
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more prospects.
You are not likely to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat system to know who it’s best for and all of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within moments of communication via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. For example, if you’re sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know exactly what to start talking about, and you even have the instruments for making canned responses for certain components of your site. Chat Alive
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change around colours, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is continually managed, as it works like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is filled with information about the best way to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and about the web site for many programs. Chat Alive
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the company delivers a solid free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the former plan and support for ten users, five websites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for people just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When choosing a live chat program, it’s important that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big support teams. Chat Alive