Introduction Chat Analytics
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are many customizable aspects of the particular tool, and using live chat available on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Analytics
The Live chat app itself is a great deal more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, working system and much more. Though some of the info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website which seems a little old fashioned. It seems like it’s packed with advertisements, except it is only a site version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between agents. Another agent can follow-up the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chat Analytics
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the main page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of further operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Chat Analytics