Intro Chat Answers
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and using live chat which can be found on your website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Answers
The Live chat program is much more involved than your average customer. You will be able to observe every one of those visitors that are on your website at any given time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which seems a little old fashioned. It looks like it is full of advertisements, except it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between representatives. The other representative can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Answers
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Chat Answers