Why choose Crisp? Chat Api
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup as well. You may understand how to compare live chats and which metrics might be significant for you also. Chat Api
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we actually want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe do not want to restrict the user to the usage of this system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose one account for the whole team (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to get that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We’ve started to compare the very first paid plan against the majority of the high tier programs to see the way the cost scales again. The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Chat Api
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and feature with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but might need to cover. We are pleased to state we believe we have the very best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a query or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Chat Api