Introduction Chat Api For Website
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Chat Api For Website
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about all the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Chat Api For Website
A nice addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
Concerning the design, The entire site looks very nice and that I can even say that UX does not lack in that section. There is 1 thing that confused me though: when I was on the main website, I clicked on the conversation window three times, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and providing different programs with a wider range of attributes To satisfy their future clients. Chat Api For Website