Summary Chat App For Website
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Chat App For Website
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there land all the incoming requests from the customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Chat App For Website
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the Plan, The entire site looks very nice and that I may also say that UX doesn’t lack in that section. There’s 1 thing that confused me when I had been on the primary site I clicked on the conversation window three times, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and supplying other plans using a wider selection of attributes To meet their future customers. Chat App For Website