Summary Chat Application Download
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Chat Application Download
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, accessible from the app’s sidebar — there land all the incoming requests from the customers. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors section, telling us about all of the folks on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Application Download
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the design, The entire website looks really nice and I can even say that UX does not lack in that department. There is one thing which confused me when I had been on the main websiteI clicked on the conversation window three times, until I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They will be scaling and supplying other programs using a larger range of attributes To satisfy their future clients. Chat Application Download