Introduction Chat Application For Pc
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Chat Application For Pc
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about each the folks on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Chat Application For Pc
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer service.
Concerning the design, The whole site looks very nice and I may even say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the main websiteI clicked on the chat window three times, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They will be scaling and supplying different plans with a wider range of features To satisfy their future clients. Chat Application For Pc