Why choose Crisp? Chat Application Software
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Chat Application Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we make because we really want to earn contact with them all. Endless contacts was what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblok, we do not want to restrict the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose one accounts for the whole team (which is cheap with most options ), or you might go for a single seat for every team member. Since we like to have that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier plans to observe the way the price scales . The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Chat Application Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and feature with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but might need to pay for. We are pleased to say that we believe we got the best match for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a question or wish to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Chat Application Software