Introduction Chat Application Software
There is no reason live chat should not be easy. Chat Application Software
It’s about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You’re not going to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to understand who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can track your visitors. By way of example, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to start speaking about, and you have the instruments for making canned responses for certain components of your website. Chat Application Software
The obvious beginning to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and following the conversation. Feel free to modify about colors, set triggers for as soon as the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the move. For instance, if you need to leave the workplace but still want to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually managed, since it works just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information on the best way to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and about the web site for all programs. Chat Application Software
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company delivers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and service for ten users, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid groups. Chat Application Software