Overview Chat Assessment
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat available on your own site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Assessment
The Live chat program itself is a great deal more involved than your normal customer. You’ll be able to see every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of this information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It looks like it is full of ads, but it is only a site version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving agents. The other agent can follow the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to address the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Assessment
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Chat Assessment