Background Chat Assistant
There is no reason live chat shouldn’t be easy. Chat Assistant
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat system to know who it is best for and which of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also like how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin talking about, and you have the tools for creating canned responses for specific components of your site. Chat Assistant
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and after the dialog. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the go. By way of example, if you need to leave the workplace but still want to give the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real time. Your customer support is continually managed, since it functions just like texting from the phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the web site for all programs. Chat Assistant
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the provider delivers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep down expenses. In this report, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big aid teams. Chat Assistant