Introduction Chat Auction
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of this tool, and using live chat available on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Auction
The Live chat app is a great deal more involved than your average client. You’ll be able to see every one of those visitors which are on your site at any given time, as well as their own IP address, their referral origin, their regional time, working system and much more. While some of this information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which looks a little old fashioned. It looks like it is packed with advertisements, except it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. Another agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Chat Auction
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Chat Auction