Introduction Chat Auto
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat available on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Auto
The Live chat program itself is a great deal more involved than your average customer. You’ll be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their local time, operating system and much more. Though some of this information will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website which looks somewhat old fashioned. It looks like it is full of advertisements, but it is only a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between representatives. The other agent can follow the situation and answer within minutes. It is useful when an agent doesn’t possess the knowledge to address the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Chat Auto
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight into what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from there. Chat Auto