Introduction Chat Blog
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable aspects of this particular tool, and having live chat which can be found on your site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Blog
The Live chat app itself is a great deal more involved than your average customer. You will be able to see every one of the visitors that are on your website at any given time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the info is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It looks like it is packed with ads, except it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
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Provide Support Benefits
Customization
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. Another representative can follow the situation and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Chat Blog
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your site, it definitely discourages people like me from using this program.
Integrations
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight into what clients are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Chat Blog
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