Overview Chat Box For Website
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Chat Box For Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little feature is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about all the folks on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Box For Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the level of your customer services.
In terms of the Plan, The whole website looks very nice and I may even say that UX does not lack in that department. There’s 1 thing which confused me when I was on the primary site I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing other programs with a larger selection of attributes To satisfy their future clients. Chat Box For Website