Why Select Crisp? Chat Box Html Code For Website Free
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics might be important for you too. Chat Box Html Code For Website Free
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we really want to earn contact with them all. Endless contacts was what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblokwe don’t want to limit the user to the use of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live talks provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 account for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to see the way the price scales again. The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Chat Box Html Code For Website Free
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they work and function with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and feature with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we did not need but might need to cover. We are pleased to state that we believe we got the best fit for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you’ve got a question or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Chat Box Html Code For Website Free