Why choose Crisp? Chat Box Live
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Chat Box Live
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblok, we don’t want to limit the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Interesting, it’s something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve begun to compare the very first paid plan against most of the high tier programs to see the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Chat Box Live
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and attribute with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but would have to cover. We are pleased to say that we think we got the very best fit for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all customers that are looking for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Chat Box Live