Why Select Crisp? Chat Box Online
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your business and startup too. You may know how to compare live talks and that metrics could be significant for you also. Chat Box Online
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe don’t want to restrict the user to the use of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose one account for the entire group (which can be cheap with most solutions), or you could go for one seat for every team member. Since we like to get that personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have begun to compare the very first paid plan against most of the high tier plans to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Chat Box Online
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those attribute we did not need but would need to cover. We are glad to say that we think we got the best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Chat Box Online