Overview Chat Box Online
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Chat Box Online
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from your clients. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Chat Box Online
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
In terms of the Plan, The whole website looks very nice and that I may even say that UX does not lack in that department. There is one thing that confused me though: when I had been on the primary site I clicked on the conversation window three days, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing other plans with a larger range of features To meet their future clients. Chat Box Online