Intro Chat Button
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your own site is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Button
The Live chat app itself is much more involved than your normal client. You’ll have the ability to see each of those visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of the info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It seems like it’s full of ads, except it’s just a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between representatives. The other agent can follow the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Button
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Chat Button