Intro Chat Chat Chat Line
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Chat Chat Line
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe each of those visitors that are on your site at any given time, as well as their IP address, their own referral origin, their regional time, operating system and much more. While some of the info will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which seems somewhat old fashioned. It seems like it’s full of advertisements, but it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. The other representative can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Chat Chat Line
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Chat Chat Chat Line