Intro Chat Chat Line
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Chat Line
The Live chat program is a great deal more involved than your average client. You will be able to see every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their local time, working system and much more. While some of the info will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It looks like it is packed with ads, except it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. The other representative can follow-up the situation and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Chat Chat Line
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Chat Chat Line