Introduction Chat Chat
There’s no reason live chat shouldn’t be simple. Chat Chat
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat platform to know who it’s best for and all of those features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your traffic. By way of example, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real time. So if someone is considering a pair of shoes that you sell on your site, you understand precisely what to start talking about, and you even have the tools for creating canned responses for certain parts of your site. Chat Chat
The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the talks arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and after the conversation. Feel free to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of instance, if you have to leave the office but still wish to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually managed, since it works like texting from the phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. For example, a blog is provided for reading about updates and tips, while the Guides page is filled with information on how to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and about the web site for many programs. Chat Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large aid teams. Chat Chat