Why Select Crisp? Chat Christian Rooms
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup too. You will know how to compare live chats and which metrics might be significant for you too. Chat Christian Rooms
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live chats provide. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send certain mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to see how the price scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Chat Christian Rooms
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources – so we focused on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and attribute with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we did not need but might have to cover. We are glad to state that we think we got the very best match for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a query or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Chat Christian Rooms