Introduction Chat Client
There is no motive live chat shouldn’t be easy. Chat Client
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more leads.
You are not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat system to know who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said that they were in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. By way of instance, if you’re sitting on the Chat backend you have the capability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers that you sell on your website, you understand exactly what to begin talking about, and you even have the tools for creating canned responses for certain components of your site. Chat Client
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the go. For example, if you need to leave the office but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is constantly handled, as it functions just like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is filled with advice on how best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and about the web site for all plans. Chat Client
Pure Chat does not have a free trial. But you do not need one at all, since the company offers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and support for ten users, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large support groups. Chat Client