Intro Chat Code For Website
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Code For Website
The Live chat program is much more involved than your normal client. You will be able to see each of the visitors which are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of this information will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that seems somewhat old fashioned. It seems like it’s packed with ads, except it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow-up the situation and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Chat Code For Website
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no impact on customer service on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the best alternative or all of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. Chat Code For Website