Intro Chat Conversation End
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Conversation End
The Live chat app itself is much more involved than your average customer. You’ll be able to observe each of those visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their regional time, working system and much more. Though some of this information is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which seems a little old fashioned. It looks like it is full of advertisements, but it’s just a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving agents. The other representative can follow-up the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Chat Conversation End
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you may discover there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Chat Conversation End