Why choose Crisp? Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your company and startup too. You may know how to compare live chats and which metrics might be significant for you too. Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live talks we attempted had that feature, some at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not restrict on the connections we create because we really wish to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with most options ), or you could go for a single chair for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to see how the cost scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade programs and feature together with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those feature we didn’t need but would have to cover. We’re pleased to say that we think we got the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of customers who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a question or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Chat