Introduction Chat Customer Care
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Customer Care
The Live chat program itself is much more involved than your normal client. You will be able to see every one of those visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their regional time, working system and much more. While some of the information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a site that seems somewhat old fashioned. It seems like it’s packed with ads, but it is only a site version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between agents. Another representative can follow-up the situation and answer within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Customer Care
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Chat Customer Care