Intro Chat Customer Care
There is no reason live chat should not be simple. Chat Customer Care
It is all about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let’s have a deeper look to the live chat platform to know who it is ideal for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within moments of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real time. So if somebody is considering a pair of shoes you sell on your site, you understand precisely what to start talking about, and you even have the instruments for creating canned responses for certain parts of your site. Chat Customer Care
The obvious beginning to this particular review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks come in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the conversation. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to handle live chats while on the move. By way of example, if you have to leave the office but still wish to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your site in real time. Your customer support is continually handled, since it functions like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of advice on the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and about the website for many plans. Chat Customer Care
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a solid free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats per month, per one day discussion history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and support for ten consumers, five websites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we share with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat program, it’s important that the program integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support groups. Chat Customer Care