Introduction Chat Customer Service Software
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your own site is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Customer Service Software
The Live chat app is a great deal more involved than your normal customer. You will have the ability to observe every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. While some of this information is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site that seems somewhat old fashioned. It looks like it’s packed with advertisements, except it’s only a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. The other representative can follow the situation and reply within seconds. It is useful when an agent doesn’t possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Customer Service Software
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you might find there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Chat Customer Service Software