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Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Chat De Facebook
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Chat De Facebook
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
In terms of the design, The entire site looks really nice and that I can also say that UX does not lack in that section. There is one thing which confused me though: when I was on the main website, I clicked on the conversation window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and providing different programs with a larger selection of features To satisfy their future clients. Chat De Facebook