Summary Chat Download For Mobile
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Chat Download For Mobile
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all the folks on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Download For Mobile
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the design, The entire site looks really nice and that I may also say that UX does not lack in that department. There is one thing which confused me though: when I was on the primary site , I clicked on the conversation window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a basic live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and supplying different programs with a wider selection of features To satisfy their future clients. Chat Download For Mobile