Overview Chat Download
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the particular tool, and having live chat which can be found on your own website is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Download
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe every one of the visitors which are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and much more. Though some of the information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It looks like it is full of advertisements, except it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. The other representative can follow the situation and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Download
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from there. Chat Download