Intro Chat Drupal
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and having live chat available on your website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Drupal
The Live chat program is a great deal more involved than your average client. You will have the ability to see every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their local time, working system and much more. Though some of the info will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a website that looks a little old fashioned. It looks like it’s full of advertisements, except it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between agents. Another representative can follow the situation and answer within minutes. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Chat Drupal
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chat Drupal