Why Select Crisp? Chat En EspañOl
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the right decision for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Chat En EspañOl
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others combined with a badly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do in Storyblokwe don’t want to limit the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one account for the entire group was dropped immediately. We have started to compare the first paid plan against the majority of the high tier programs to observe how the price scales again. The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Chat En EspañOl
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we focused on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those attribute we did not need but might have to pay for. We’re glad to say that we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Chat En EspañOl