Overview Chat En Vivo
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat En Vivo
The Live chat app is much more involved than your average client. You will have the ability to see each of the visitors which are on your site at any given time, in addition to their IP address, their referral source, their regional time, working system and a whole lot more. While some of the info is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website which looks somewhat old fashioned. It looks like it’s full of ads, except it is only a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving representatives. The other representative can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat En Vivo
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from there. Chat En Vivo