Overview Chat English Online
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Chat English Online
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data this handy little feature is put on the correct and it is useful when targeting your customers’ needs. What is more, below we have site visitors department, telling us about each of the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Chat English Online
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
Concerning the design, The whole site looks very nice and that I can also say that UX doesn’t lack in that department. There is one thing which confused me though: when I had been on the primary site I clicked on the chat window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and supplying different plans using a wider selection of attributes To meet their future clients. Chat English Online