Overview Chat Es
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Chat Es
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little feature is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Chat Es
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the design, The entire site looks really nice and I can also say that UX does not lack in that section. There is one thing that confused me when I had been on the primary website, I clicked on the conversation window three times, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a standard live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and supplying different plans using a larger selection of features To satisfy their future clients. Chat Es