Overview Chat Etiquette Tips
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of this tool, and using live chat available on your own website is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Etiquette Tips
The Live chat program is much more involved than your normal client. You’ll have the ability to observe every one of those visitors that are on your website at any particular time, as well as their IP address, their referral origin, their local time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it is full of advertisements, but it is only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. Another representative can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Chat Etiquette Tips
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Chat Etiquette Tips