Overview Chat Etiquette Training
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your own site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Chat Etiquette Training
The Live chat app itself is much more involved than your normal client. You will be able to see each of those visitors that are on your website at any given time, as well as their own IP address, their referral origin, their local time, operating system and much more. Though some of the info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which looks somewhat old fashioned. It looks like it’s packed with ads, but it is only a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between representatives. The other representative can follow the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Etiquette Training
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal alternative or all the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you may find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Chat Etiquette Training