Why Select Crisp? Chat Feature For Website
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right choice for your company and startup too. You may understand how to compare live talks and that metrics could be important for you also. Chat Feature For Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do at Storyblok, we do not want to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain mails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with most options ), or you could go for a single chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier programs to observe how the price scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Chat Feature For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but might have to cover. We’re glad to state that we think we have the best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a question or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Chat Feature For Website